Case Study: Shaw Communications achieves high-volume, CRTC-compliant automated contract and customer communications generation with ActiveDocs

ActiveDocs deployed in the cloud to generate tens of thousands of compliant communications and contracts

Shaw Communications, one of Canada’s leading cable TV and network providers serving over 3 million customers, needed to automate high‑volume, regulation‑compliant generation of customer communications and complex contracts to meet CRTC requirements. After its in‑house solution struggled with growing volume and evolving regulations, Shaw selected ActiveDocs and deployed it in Automated Mode in the cloud to address the challenge.

ActiveDocs was integrated with Shaw’s CRM and data sources, deployed in an Active‑Active configuration on AWS, and configured for both batch and on‑demand generation—often producing over 10,000 documents per run. The ActiveDocs solution let business users design templates in Microsoft Word, reduced reliance on IT, ensured CRTC compliance, provided high availability and monitoring, and delivered rapid, reliable generation and delivery of tens of thousands of compliant communications and contracts for Shaw Communications.

Shaw Communications