Case Study: Hitachi ABB Power Grids achieves global tender document automation with ActiveDocs

ABB automates tender documents for 36,000 users in 100+ countries with ActiveDocs

ABB, a global leader in power grid technology, faced significant challenges in producing highly complex and accurate tender documents across its vast international operations. The company struggled with lengthy manual processes, non-standardized content, and a heavy dependency on its global IT teams for template updates, which slowed down responsiveness and risked document inaccuracies. To address this, ABB implemented ActiveDocs document automation software integrated with its existing Salesforce platform.

The ActiveDocs solution automated the generation of tender documents, pulling data from global sources and applying specific business rules to ensure accuracy and compliance with local regulations. This empowered local teams to manage their own templates, drastically reducing IT dependency and accelerating the update process. As a result, ABB achieved centralized and auditable document generation for its 36,000 users across more than 100 countries, ensuring consistent, high-quality outputs with greater speed and minimal risk.

ABB