Case Study: Hitachi ABB Power Grids achieves global, automated tender document generation with ActiveDocs

36,000 users, 100+ countries, document automation integrated with Salesforce

Hitachi ABB Power Grids needed to produce highly complex, commercially critical tender documents across 36,000 users in 100+ countries while reducing reliance on siloed IT teams and leveraging their existing Salesforce platform. To meet these challenges they selected ActiveDocs for document automation and template management.

ActiveDocs was implemented inside Hitachi’s Salesforce environment using Data Views, automated triggers, template/version control, approval workflows and Delivery Channels to generate accurate, auditable document packs instantly. The ActiveDocs solution centralized generation, empowered local teams to update templates without IT, enforced tamper‑proof master content, and enabled rapid, standardized tender output for 36,000 users across 100+ countries—improving responsiveness and reducing document risk.

Hitachi