Case Study: Vigilant Technologies boosts global collaboration and profitability tracking with ActiveCollab

Vigilant Technologies - Customer Case Study

Vigilant Technologies, a 150‑person IT services firm with offices in Troy, Toronto and Hyderabad, needed a single, easy-to-use collaboration and time‑tracking tool to support distributed teams, improve communication across time zones, and accurately track project profitability. They had been running an outdated self‑hosted version of ActiveCollab with limited adoption and lacked consistent time logging and project visibility.

Vigilant upgraded to and fully adopted ActiveCollab, using its time‑logging, milestones, templates, files, email‑to‑task workflow and reporting to centralize client projects, support tickets and back‑office processes. ActiveCollab improved cross‑office communication, streamlined onboarding, made time tracking and budget‑to‑actual reporting routine, and produced measurable metrics — average turn time, budget vs. actual, and tasks completed before/after due date — that help management and clients monitor profitability and performance.

Vigilant Technologies

Linda Cardinale

Operations Manager