Case Study: R & W Media achieves streamlined Magento project management and automated invoicing with ActiveCollab

R & W Media - Customer Case Study

R & W Media, a Magento design and development agency, was struggling to manage many small and large e‑commerce projects using spreadsheets and email, which led to lost tasks and missed communication. They adopted ActiveCollab (version 4, self‑hosted) to provide a single platform for projects, task breakdowns, notifications, time tracking and invoicing.

Using ActiveCollab, R & W Media structures projects into milestones and tasks, runs client Discussions and Notes, tracks task status through labels (assigned, review, confirmed), reassigns work for QA, and automates invoicing and payment reminders with Xero sync. ActiveCollab has been rolled out company‑wide, eliminated messy spreadsheets and endless emails, given clear milestone visibility (e.g., 100% completion tracking), sped up client feedback, and automated billing and reminders.

R & W Media