Case Study: San Francisco Conservatory of Music achieves streamlined payment collection with ACTIVE Network

San Francisco Conservatory of Music - Customer Case Study

San Francisco Conservatory of Music needed a more modern, flexible way to manage two very different programs—its Pre-College and Adult Extension divisions—after outgrowing an outdated, manual system. The school turned to ACTIVE Network and ACTIVE Net to support online registration, payment collection, and program management for approximately 300 students.

ACTIVE Network implemented a customized ACTIVE Net setup that streamlined admissions, registration, and payment workflows, including online self-service tools and upfront tuition for Pre-College students. The results were significant: staff time spent on payment collection was cut by 50%, late or incomplete payments dropped to under 10% of registered students, and the conservatory no longer had to manage a $100,000 list of unpaid accounts.

San Francisco Conservatory of Music

Joan Gordon

Director of Pre-College and Adult Extensions