Case Study: Village of Hawthorn Woods streamlines registration and boosts participation with ACTIVE Network

Rec Department Saves Time And Improves Customer Service With Hosted Software

The Village of Hawthorn Woods needed a more user-friendly registration system that would replace manual, paper-based processes and help keep residents engaged with local recreation programs. Their old system required faxed, mailed, or hand-delivered forms and offered little support, so the Village turned to ACTIVE Network and its ACTIVE Net software.

ACTIVE Network implemented and trained the Village quickly, getting the system live in 60 days. With ACTIVE Net, online registration now “practically runs itself,” saving staff significant time, reducing hardware and outsourced IT support costs, improving accessibility, and helping increase participation and revenue.

Village of Hawthorn Woods

Kelly Carlson

Recreation and Special Events Manager