Case Study: YMCA of Kansas City improves member experience and operational efficiency with ACTIVE Net

Improving The Member Experience With Active Net

The YMCA of Greater Kansas City faced challenges in managing operations and providing modern customer service across its locations to meet the needs of its tech-savvy membership. To address this, they partnered with ACTIVE Network and implemented its ACTIVE Net platform for program and registration management.

By switching to the cloud-based ACTIVE Net solution, the YMCA gained a feature-rich online system for member self-service, mobile enrollment, and automated communications. This shift resulted in an enhanced member experience and significant operational improvements for staff, including reduced administrative effort, less IT management, and improved security. ACTIVE Network enabled the Y to increase member engagement and focus more on its community programs.

YMCA of Kansas City

Troy Patterson

Senior Vice President of Technology