Case Study: City of Redmond boosts registration revenue and streamlines recreation management with ACTIVE Network

City’s Software Exploration Leads Back To Active Net

The City of Redmond, a municipality with a large and active population, faced the challenge of finding a new recreation management system when their long-time software provider announced its end-of-life. They initiated an extensive RFP process to ensure a smooth transition and find a fully hosted, web-based solution that was both functional and affordable.

After evaluating several vendors, the city chose to upgrade to ACTIVE Net from ACTIVE Network. The implementation was a stellar success, leading to a dramatic increase in online registrations and a $25,000 boost in first-day revenue. The solution also proved highly intuitive for both customers and staff, slashing customer service phone calls by half and cutting facility booking process times by 50%.

City of Redmond

Ryan Spencer

Business Office Administrator