Case Study: The City of Port Coquitlam improves online customer service with ACTIVE Camps

The City of Port Coquitlam reduces complaints and issues with ACTIVE Camps

The City of Port Coquitlam sought to improve customer service and offer more online registration options, particularly in response to post-pandemic community needs. They partnered with ACTIVE Camps and utilized the ACTIVENet recreation management technology to address these challenges.

ACTIVE Camps implemented new ACTIVENet Customer User Interface (CUI) modules, including Activity Registration and Facility Reservation. This mobile-responsive solution led to a reduction in customer complaints and a significant increase in independent online system usage. The automation of simple bookings freed up staff time to focus on more complex customer service needs, creating more efficient workflows.

The City of Port Coquitlam