Case Study: Priority One achieves dramatic operational effectiveness and 9x faster workstation provisioning with Action1 RMM

Priority One Dramatically Increases Operational Effectiveness with Action1 RMM

Priority One, a London-based MSP serving SMBs in the financial, healthcare, and property sectors since 2007 and managing about 1,700 endpoints, struggled as its previous RMM became too complex to scale with its growth. To regain control and boost technician productivity, Priority One selected Action1 and its cloud-native Action1 RMM platform as the replacement.

Action1 RMM provided remote scripting, software deployment/removal, and software inventory with cloud scalability, allowing Priority One to standardize configurations, keep software patched, and automate builds. Using Action1, the MSP automated its workstation build process to be nine times faster, dramatically increased operational effectiveness, and enabled technicians to perform much of their remote IT management in just a few clicks.

Priority One

Jon Abbott

Chief Executive Officer