Case Study: Netability grows its MSP business and boosts customer satisfaction with Action1

Netability saves over $40,000 annually with Action1

Netability, a Switzerland-based managed service provider (MSP), faced a challenge when the COVID-19 pandemic drove a surge in demand for remote IT services. Their existing remote monitoring tool was too complex and unreliable for scaling up. They needed a scalable, cloud-based solution from a vendor like Action1 to securely support a growing number of customer endpoints and quickly onboard new technicians.

By implementing Action1's RMM solution, Netability automated patch management and software deployment. The results included annual cost savings of over $40,000 by eliminating the need for a separate remote support tool. Action1 also significantly increased IT productivity, enabling business growth and leading to higher customer satisfaction and loyalty.

Netability