Case Study: Netability achieves rapid MSP growth and increased customer satisfaction with Action1 RMM

Netability Grows Its MSP Business and Increases Customer Satisfaction with Action1 RMM

Netability, a Swiss-born managed services provider with offices in Singapore, Dubai, Switzerland and Hong Kong, faced a surge in demand for remote-work support during the COVID-19 pandemic. Their existing remote monitoring tool proved too complex, unreliable and hard to scale, so Netability selected Action1 and its Action1 RMM to provide a cloud-based, easy-to-deploy platform that would let technicians quickly onboard customers and secure remote endpoints.

Action1 implemented Action1 RMM across Netability’s customer base, enabling fast rollouts (first client deployed in under 15 minutes), cloud-based monitoring, integrated Remote Desktop, robust patch management and role-based access from a single console. The solution now scales to manage 2,000 endpoints, automates software deployment and maintenance, increases technician productivity and boosts customer satisfaction and loyalty—delivering clear efficiency gains and a strong ROI for Netability.

Netability

Mario Domeniconi

Chief Technology Officer