Case Study: ITC Service achieves faster third-party patching and saves 6 hours weekly with Action1

ITC Service saves 6 hours weekly on patching with Action1

ITC Service, a UK-based managed service provider, faced significant challenges with their previous patch management solution, which was unreliable for third-party applications, error-prone, and required extensive manual scripting. This inefficiency disrupted their clients and posed reputation risks, leading them to seek a more effective automation tool from vendor Action1.

By implementing Action1's patch management solution, ITC Service streamlined its processes. The vendor's extensive Software Repository and automation capabilities enabled the team to more than double their patch success rate, saving six hours weekly on patching tasks. This enhanced their ability to meet client security and compliance requirements reliably.

ITC Service