Case Study: Essential Tech Support saves 125 hours a month with Action1

Essential Tech Support Switches from Syncro to Action1 RMM and Saves its IT Team 125 Hours a Month

Essential Tech Support, a Baltimore-based managed service provider, was using Syncro RMM to manage about 250 Windows endpoints and other devices, but found it too cumbersome and scripting-heavy. The team needed a simpler, more intuitive endpoint management platform that could handle patching without requiring a dedicated scripting expert.

Action1 replaced Syncro and gave Essential Tech Support easier patch management, better visibility, and faster remote support. By automating updates and eliminating manual verification, Action1 saved the IT team about 125 hours per month, while also improving service delivery and customer satisfaction.

Essential Tech Support

Ian Holub

CEO and Co-founder