Case Study: Essential Tech Support saves 125 hours a month with Action1

Essential Tech Support saves 125 hours a month with Action1

Essential Tech Support, a managed service provider for schools, churches, and nonprofits in Baltimore, faced significant challenges with their previous RMM software, Syncro. The platform was cumbersome, overly reliant on scripting, and made patch management difficult, requiring time-consuming manual work. This inefficiency prompted the search for a more intuitive solution, leading them to evaluate Action1.

By implementing the Action1 endpoint management platform, the team automated their patch management processes. This change eliminated the need for technicians to physically check each computer for updates, saving approximately 125 hours per month. Action1 also provided complete visibility into remote endpoints and enabled faster software deployment and support. These improvements from Action1 resulted in enhanced IT productivity and significantly higher customer satisfaction.

Essential Tech Support