Case Study: eni improves security and IT support with Action1

eni Improves Security, Streamlines IT Support, And Saves Costs with Action1

eni, an employee benefit solutions company based in Upstate NY, needed a better way to keep Windows, security, and third-party patches current while also improving remote IT support. Its previous endpoint management tool was cumbersome, had an unreliable remote support feature, and created security and compliance concerns, especially given eni’s SOC2 obligations. Action1 was chosen as a more intuitive endpoint management platform with strong patching, reporting, and remote access capabilities.

With Action1, eni streamlined patch management, improved endpoint security, and strengthened compliance monitoring. The built-in Remote Support tool also made it easier to help remote users, including handling UAC and administrator prompts, and the company reported saving at least 5 help desk hours per technician each month. According to eni, Action1’s remote support worked reliably and helped make IT support faster, more efficient, and less frustrating for users.

eni

Keith Sawyer

Sr. System Administrator