Case Study: Cloud Contact AI achieves streamlined patch management and increased IT productivity with Action1 RMM

Cloud Contact AI Streamlines Patch Management and Increases IT Productivity with Action1 RMM

Cloud Contact AI, a San Francisco–based business messaging platform, faced an overwhelmed, understaffed IT team when COVID-19 drove many employees remote — making manual patching and device provisioning error-prone and a cybersecurity risk. To address this, Cloud Contact AI turned to Action1 and its cloud-based Action1 RMM to centralize and automate endpoint management for its growing remote workforce.

Action1 deployed Action1 RMM to automate patch management, prioritize critical updates, and manage software deployment and remote support from a single console across 100 endpoints. The solution streamlined patching, reduced the time IT spends on updates, increased IT productivity through inventory and deployment tools, and cut costs and complexity by replacing a third-party remote support tool — delivering faster, more secure endpoint management for Cloud Contact AI.

Cloud Contact AI

Joel Garcia

Chief Executive Officer