Case Study: City of San Gabriel improves cybersecurity and saves 25 hours weekly with Action1

City of San Gabriel saves 25 hours weekly on IT support with Action1

The City of San Gabriel, a government agency, faced significant challenges in maintaining cybersecurity and providing efficient IT support. Their small IT team struggled with patch management using WSUS, which offered no control or visibility, and wasted time driving to resolve issues. They needed a more efficient patch management solution and a separate remote support tool, especially with a shift to remote work.

The city implemented Action1, which provided an easy and cost-effective patch management solution with a built-in remote desktop. This allowed for granular control over patching and instant remote support. As a result, the IT team saved 25 hours per week on support, reducing resolution times from 55 minutes to 5 minutes. Action1 also gave them complete visibility into endpoints, significantly improving their security posture.

City of San Gabriel