Case Study: City of San Gabriel improves cybersecurity and saves IT support time with Action1

City Government Improves Security and Saves 25 Hours Weekly on IT Support with Action1 RMM

The City of San Gabriel, a government agency in California with about 300 employees, needed a better way to manage endpoint security and support a small IT team. Its staff was struggling with WSUS because it offered limited patch control and little visibility into devices, increasing the risk of missed vulnerabilities. The city also needed a remote support solution that would work for both on-site and remote users.

Action1 provided the city with a unified patch management and built-in remote desktop solution. With Action1, the IT team gained granular patch scheduling, endpoint visibility, and faster remote support, cutting IT support resolution time from 55 minutes to 5 minutes and saving about 25 hours per week. Action1 also eliminated the need for a separate remote support tool and helped the city improve security and compliance more cost-effectively.

City of San Gabriel

David Tsuen

IT Manager