Case Study: Area Agency on Aging of Broward County (AAABC) achieves huge time savings and streamlined patch management with Action1 RMM

Agency Reaps "Huge" Time Savings with Action1 RMM

Area Agency on Aging of Broward County (AAABC), a non‑profit serving seniors in Broward County, manages computers for 60 employees and 20 contractors and oversees 100–250 endpoints. When COVID‑19 forced half the staff to work remotely, AAABC faced escalating risks from missed patches, higher support costs, and lost productivity, so Chris Delez sought an affordable solution to automate patch management and deliver reliable remote IT support — Action1 RMM from Action1.

AAABC deployed Action1 RMM to centralize patch information, schedule weekly overnight updates, and use integrated Remote Desktop for rapid troubleshooting. Action1 enabled the IT team to streamline patching across all remote and office endpoints, avoid bandwidth and user‑disruption issues by scheduling Friday‑night installs, and cut support times from hours to just minutes — delivering “huge” time savings, higher employee productivity, and reduced support costs.

Area Agency on Aging of Broward County (AAABC)

Chris Delez

Information Systems & Building Manager