Case Study: ITC Service doubles third‑party patch success rate and saves 6 hours weekly with Action1

Action1 Enables ITC Service to Streamline Third-Party Patching with Exceptional Success Rate and Save 6 Hours Weekly

ITC Service, a UK-based managed service provider supporting about 300 clients and 4,700 endpoints, faced unreliable third‑party patching: their previous tool covered only eight applications, required custom scripting, missed offline endpoints, and disrupted end users. After testing options, ITC Service selected Action1’s patch management platform to solve these gaps.

Using Action1’s Software Repository, automation and customizable policies, ITC Service deployed thousands of third‑party updates (for example, four Chrome updates across 2,610 endpoints and Zoom on 1,404 endpoints), more than doubled patch success toward ~100%, and cut weekly patching time from six–seven hours to roughly 30 minutes. Action1 also eliminated manual scripting, improved compliance (GDPR, Cyber Essentials, ISO 27001), and raised service quality and customer satisfaction.

ITC Service

Nathan Wilson

Proactive Monitoring Team Leader