Case Study: Anglian Water Services aligns with ISO 20400 through Action Sustainability

Anglian Water Services Aligned with ISO 20400 Standard Through Sustainability Strategy

Anglian Water Services, a water utility company, sought to align its procurement processes with the ISO 20400 standard for Sustainable Procurement. Their challenge was to gain an objective review of their sustainable procurement performance, requiring wide internal stakeholder involvement and a prioritised action plan. They enlisted Action Sustainability for its consultancy services in sustainable procurement to address this need.

Action Sustainability conducted a desktop review of policy documents and held interviews with key staff across Anglian Water Services. This process assessed their performance against the ISO 20400 framework. The outcome was a detailed report that provided an action plan with timescales and recommendations. The results gave the company confidence in its progress and a clear path to further upskill staff, improve processes, and achieve its sustainability goals, all facilitated by the work of Action Sustainability.

Anglian Water Services

Kallie Dickens

Procurement Development Manager