Case Study: Provinzial Insurance Dusseldorf achieves faster, more flexible claims processing with ACTICO Rules

Process automation at Westfaelische Provinzial insurance ensures process agility and flexibility

Provinzial Insurance Dusseldorf, a large regional property and casualty insurer, needed greater flexibility in claims and contract processes—especially to handle spikes in accumulated losses after events like hailstorms or floods—and to support fraud detection and digitalization. To address the challenge they selected ACTICO and its BRMS product, ACTICO Rules, to enable business-driven, graphical modeling of decision logic and faster process adaptation.

ACTICO implemented graphically modeled business rules executed as web services and integrated with the insurer’s BPMS, automating use cases such as vehicle glass damage handling and score-based fraud detection that routes high-risk cases to manual review. The ACTICO Rules deployment delivered measurable operational benefits: release‑independent rule changes, shorter time‑to‑market for process updates, greater autonomy for business analysts, and increased automation and agility across claims and customer‑facing processes.

Provinzial Insurance Dusseldorf

Christian Brandt

Head of the Department Responsible for Technical Architecture and Process Automation