Case Study: Emerson Network Power achieves 24x7 disaster recovery and lower TCO with Actian Ingres Database

Actian Supplies Emerson Network Power with 24x7 Support for Less than the Cost of a DB

Emerson Network Power, a global leader in business-critical power solutions, needed to centralize its IT helpdesk across Asia-Pacific while integrating Australian operations with Singapore, Malaysia and Hong Kong. Their MK ERP—built on the Ingres database—was central to daily operations, and with downtime costing an estimated $1 million AUD per business day, Emerson required a 24x7 disaster recovery and support capability but could not hire the minimum three full-time staff needed in the required timeframe.

Actian delivered an ITIL/ITSM-based solution: a 24x7 disaster recovery appliance that replicates MK transactions with hourly journals, Remote Database Administration (RDBA) for ongoing expertise, and the Ingres Support Appliance (ISA) using Nagios for proactive monitoring and alerts. The service met strict SLAs (15-minute response, 1-hour resolution for severe incidents) and provided 24x7 DR and support for less than the cost of a DBA, while improving reporting, exceeding KPIs, lowering TCO, delivering fast ROI and enabling better capacity planning and fault reduction.

Emerson

Daniel Sargent

IT Manager for the Australian Operations