Case Study: The Royal Mansour achieves streamlined operations and improved guest service with Actabl

The Royal Mansour Elevates the Luxury Hotel Guest Experience

The Royal Mansour, a 53‑riad palace in Marrakesh with 27 dedicated service teams and nearly 600 staff, needed to maintain absolute discretion and the highest standards while reducing paper, improving task coordination, and speeding guest requests. Actabl deployed the ALICE hotel operations management platform to replace paper processes, centralize guest messaging and service delivery, and standardize workflows across departments.

Actabl’s implementation of the full ALICE suite introduced checklist-driven operations, interdepartmental Tickets and real-time task tracking, which delivered measurable gains: property‑wide checklist completion rose 15% (front desk +14%, concierge +18%), housekeeping completion jumped 40% and butler completion 48%, amenities +9%, and rooms passed pre‑inspection 23% more often. Actabl also reduced skipped checklist steps by 7%, enabled an average of 5 tickets per user per day and roughly 2 guest requests per guest, saving time, cutting internal calls and improving cross‑department coordination while elevating the guest experience.

The Royal Mansour

Clément Fabiani

Rooms Division Director