Case Study: San Luis Resort achieves full-service housekeeping across two properties with Actabl's Alice

San Luis Resort - Customer Case Study

The San Luis Resort, overseeing three properties in Galveston, Texas, faced the challenge of maintaining full housekeeping service with a significantly reduced staff during the pandemic. Their goal was to manage operations for two separate hotels using the lean team from just one property. To address this, they turned to the vendor Actabl and implemented their operations platform, Alice.

Actabl's solution utilized Alice's flexible user permissions and real-time task management system, which allowed staff to take on multiple roles and see all active tickets across both properties. This empowered the lean team to operate efficiently from a single location. The results provided transparent task tracking and made Alice the central source of truth for all operations. The resort successfully maximized its labor, delivering full guest service while using the platform's data analytics for accountability and to quickly identify and resolve issues.

San Luis Resort

Richard See III

Regional Director of Room Operations