Case Study: CSM achieves 80% overtime reduction with Actabl’s Hotel Effectiveness

Optimized Labor Management CSM Delivers Unparalleled Labor Efficiencies Using Hotel Effectiveness

CSM, a hospitality management company, faced significant operational challenges including a reliance on manual labor processes, outdated reporting based on historical data, and a lack of consistent labor standards across its portfolio. To address these issues, they turned to Actabl and implemented its Hotel Effectiveness labor operations solution.

By utilizing Actabl's Hotel Effectiveness platform, CSM gained real-time labor management insights and automated reporting. This enabled them to optimize staffing based on occupancy and dramatically reduce labor costs. The results were substantial, including an 80% reduction in property overtime and a significant decrease in housekeeping hours per occupied room from a historical rate of 82 down to 63.

CSM

Peter Kilbourne

SVP of Operations