Case Study: Noble House Hotels & Resorts achieves higher guest satisfaction with Actabl's automated messaging

How Noble House Hotels' Automated Messaging Increases Guest Satisfaction

Noble House Hotels & Resorts faced the challenge of meeting modern guest expectations for real-time, clear communication, a need heightened by the pandemic. They also sought to reduce the burden on staff and streamline operations. To address this, they turned to vendor Actabl and implemented its Alice Guest Messaging service.

Actabl's solution provided Noble House with customizable and automated messaging capabilities. This allowed the hotel group to create dynamic communication workflows, including promoting a contactless checkout option. The results were highly effective, with 80% of guests opting for the contactless checkout when it was offered. This significantly increased guest satisfaction while successfully decreasing the workload on staff.

Noble House Hotels & Resorts

Steven Marais

Corporate Rooms Director