Case Study: Lucrasoft ICT Group cuts help desk calls by 50%, saving time and money with Acronis Backup Cloud

Lucrasoft Streamlines Customer Service and IT Management with Acronis

Lucrasoft ICT Group, a full‑service IT MSP and Microsoft Gold Partner based in Rotterdam, needed a more dependable, easy-to-use backup solution and a robust MSP portal after struggling with limited administrative features in their previous tool. They wanted cloud storage options, centralized admin integration with RMM and billing systems, simpler multi-client onboarding, and smoother integration with their existing product catalog, so they evaluated vendors and selected Acronis, choosing Acronis Backup Cloud.

Acronis deployed Acronis Backup Cloud (white‑labeled) and worked with Lucrasoft to integrate the service and resolve initial Azure backup issues, providing reporting, monitoring, restores, billing support, and added features like Office 365 backup. As a result, Lucrasoft made Acronis central to their offering and achieved measurable impact — including 50 percent fewer help‑desk tickets, plus time and cost savings from the easy‑to‑use MSP portal.

Lucrasoft ICT Group

Wouter Van Baardewijk

General Manager