Case Study: Incopyme triples clients served per workday with Acronis Advanced Management

Incopyme triples clients served per workday with ጷ Advanced Management

Incopyme, a Madrid-based managed services provider supporting 300+ clients and about 1,200 workloads, faced slow, labor-intensive processes—technicians spent roughly 2.5 hours per day on on-site patching, patching was only done quarterly, and a mix of single-purpose tools reduced visibility and delayed responses. To consolidate vendors and enable remote, automated management they turned to Acronis, evaluating Acronis Cyber Protect Cloud and its Advanced Management capabilities.

Acronis implemented Acronis Cyber Protect Cloud with Advanced Management—bringing automated patch management, ML-based monitoring and smart alerting, plus Cyber Scripting for out-of-the-box automation. As a result Incopyme tripled the number of clients served per day, now performs about 70% of IT work remotely, saved roughly 30% of IT time, increased installations from 2 per day to 20 in under an hour, improved alert response, and reduced costs by consolidating tools.

Incopyme

Angel Sanchez

IT Support Technician