Case Study: Incopyme triples clients served per day with Acronis RMM

Incopyme triples clients served per day with Acronis RMM

Incopyme, a managed services provider based in Madrid, faced significant challenges due to time-consuming on-site visits for manual patching and a complex patchwork of disparate management tools. This lack of visibility and control over client machines consumed nearly 30% of their workday and slowed their operational efficiency. They required an integrated solution from Acronis to streamline patch management and reduce IT burdens.

By implementing Acronis RMM as part of Acronis Cyber Protect Cloud, Incopyme automated its patch management and utilized remote monitoring and scripting capabilities. The results were transformative: the team tripled the number of clients served per workday, saved 2.5 hours daily by performing 70% of IT tasks remotely, and boosted installations from two machines per day to twenty machines in under one hour. Acronis provided considerable cost savings and improved service quality, enabling Incopyme to safeguard business continuity for its clients.

Incopyme