Case Study: ICS Software achieves 50% cost reduction and improved technical support efficiency with Acronis Cyber Backup Cloud

ICS Software Reduces Costs by 50% After Migrating from SolarWinds

ICS Software, a medical software company that provides electronic health records and practice management for more than 8,000 providers, needed HIPAA‑compliant backups for its hosted EMR servers and a way for lower‑level support to quickly restore files. After discovering that SolarWinds could not provide simple restore access for all techs, ICS Software evaluated alternatives and chose Acronis, selecting Acronis Cyber Backup Cloud to meet its ease‑of‑use and TCO requirements.

Acronis implemented Acronis Cyber Backup Cloud with a centralized portal and Web Recovery Console, enabling all support staff to recover individual files, application data, or entire machines; the six‑month migration now protects about 480 servers and 30 TB. The switch to Acronis reduced operating costs by 50%, required minimal training, and added customizable reporting and hybrid on‑prem/cloud protection.

ICS Software

Mike Dolan

IT Manager