Case Study: Racom Business reduces invoicing time from days to hours with Acronis PSA

Acronis PSA is an invoicing time saver for Racom Business

Racom Business, a Chicago-based managed service provider serving nearly 1,000 clients, was hampered by manual contract tracking and a complex, poorly supported PSA that made invoicing and back-office work slow and error-prone. Seeking easy-to-use automation, robust contracting and invoicing, and clear financial KPI reporting, Racom chose Acronis and its Acronis PSA solution (part of Acronis Cyber Protect Cloud) to replace their legacy processes.

Acronis implemented Acronis PSA with onboarding support and integrations (including QuickBooks Online and other Acronis tools), delivering automated billing, time tracking, SLA monitoring and prebuilt KPI reports. The solution cut invoice generation from days to hours, eliminated manual invoicing, improved billing accuracy and visibility into client services, and provided responsive vendor support—freeing Racom Business to focus on growth and operations.

Racom Business

Alex Presman

President