Case Study: BizCom achieves simpler, more efficient client services with Acronis RMM

BizCom Global gets client services under control with Acronis RMM

BizCom Global, a Raleigh-based MSP with 17 employees, struggled to manage client backup and protection across 11 different applications. The patchwork approach created coverage gaps, constant alerts, and heavy manual effort, making it difficult to expand services efficiently. BizCom turned to Acronis and its RMM capabilities to bring backup and client management under control.

With Acronis RMM and Acronis Cyber Protect Cloud, BizCom consolidated operations into a single console, reduced alert fatigue, and eliminated the need for multiple employees to manage separate tools. The company can now expand into services like EDR and XDR without adding significant cost or headcount, and one staff member now spends about 50% of their time handling Acronis alerts instead of multiple people dealing with alerts all day.

BizCom

Mark Wiener

Chief Executive Officer