Case Study: DAF Trucks achieves consistent, accessible after-sales information with Acrolinx

How DAF Trucks Creates Consistent and Accessible After-Sales Information

DAF Trucks, a global leader in heavy‑duty trucks, struggled with inconsistent terminology and tone across its Technical Information, Training & Diagnostics content, which caused repair delays, higher translation costs and legal risk. To fix this, DAF Trucks adopted the Acrolinx platform (integrated with XMetaL) to guide writers on terminology, Simplified Technical English, grammar and DAF-specific style from within the authoring environment.

Acrolinx delivered in‑editor linguistic guidance, a Terminology Manager (about 8,000 terms) and an Acrolinx Score used by roughly 70 writers, making onboarding easier for non‑native speakers and ensuring consistent source content. The result: clearer, less ambiguous instructions for technicians, reduced translation costs for up to 24 target languages, faster Help Desk resolution and improved compliance—demonstrating measurable operational and cost benefits across DAF Trucks.

DAF Trucks

Age Knossen

Head of Technical Information, Training, & Diagnostics