Case Study: Aggreko improves IT service efficiency with acrinax

Aggreko - Customer Case Study

Aggreko, a global power and temperature control company, needed to modernize its aging IT service desk after 10 years on LANDesk, with over 3,000 ticket categories, 6,000 users, 80,000 annual tickets, heavy email usage, and disconnected service desk teams across multiple regions. acrinax was engaged after a consultancy review identified improvement opportunities, and the business had already purchased an IT service management tool but had not yet implemented it.

acrinax implemented Ivanti Service Manager to support a cloud-first strategy and improve automation, workflow, and integration with identity, asset, and customer experience tools. The result was a 90% reduction in categories, better ticket handling, a self-service portal that quickly increased usage, and seamless integration with Cireson Asset Management and Happy Signals; portal incidents rose from 57 in July to 130 in the first week after deployment.

Aggreko

Tony Deeb

Service Delivery Manager