Case Study: Yomojo achieves 24/7 customer support with Acquire.AI chatbot solution

Yomojo - Customer Case Study

Yomojo, a national mobile phone services company, faced a challenge in providing round-the-clock support to its customers, which led to delayed responses and frustration. To provide 24/7 service, decrease average handle time, reduce headcount, and reallocate resources, they partnered with vendor Acquire.AI for a solution.

Acquire.AI implemented a custom chatbot named "Jo" using a bot + human approach. The solution significantly reduced live agent chat volume by 74% and decreased headcount by 40%. Customers now enjoy 24/7 availability with zero wait times, and Yomojo has successfully reduced its live support hours while maintaining a high level of customer service.

Yomojo