Case Study: Yomojo achieves 24/7 customer support and reduces live agent chat volume with Acquire.AI

Yomojo - Customer Case Study

Yomojo, a mobile services leader, partnered with Acquire.AI to address its challenge of providing consistent 24/7 customer support. The company sought to decrease its average handle time, reduce the volume of enquiries handled by agents, and reallocate resources to more complex customer inquiries.

Acquire.AI developed an AI assistant named "Jo" using large language models, NLP, and process automation. This solution, which featured a seamless bot-to-human handoff, achieved 24/7 support availability and delivered significant results. The vendor helped Yomojo reduce live support hours by 25%, live agent chat volume by 74%, and overall headcount by 40%.

Yomojo