Case Study: a Leading Telecom Provider reduces fraudulent transactions by 90% with Acquire.AI

Leading Telecom Provider - Customer Case Study

The leading telecom provider faced significant revenue leakage due to inadequate CRM controls that failed to prevent unauthorized order submissions and account modifications. Their existing security measures, such as OTPs, were insufficient against social engineering, and internal risks were compounded by agent commission structures and system permissions. They engaged Acquire.AI to help address these security challenges.

Acquire.AI implemented a multifaceted AI-driven solution featuring advanced identity verification with voice biometrics and machine learning-powered behavioral analytics to flag irregularities. This strategy resulted in a more than 90% reduction in socially engineered fraudulent transactions, dramatically reducing revenue leakage. The strengthened protocols also decreased unauthorized account changes, improving customer data protection and trust.