Case Study: Elevate increases support efficiency and online loan applications with Acquire

Elevate - Customer Case Study

Elevate Financial Services, a financial services company helping Americans access flexible personal loans through its Rise product, needed a better way to support customers in urgent situations. Before Acquire, the support team had limited visibility into issue complexity, no clear way to see where applicants got stuck, and little insight into how support affected the signup process.

Acquire implemented live chat and co-browsing to help Elevate’s agents respond faster, guide customers in real time, and resolve issues without forcing them into long calls or external screen-sharing tools. With Acquire, Elevate can handle multiple conversations at once, route users to specialized agents, and track chats and support requests across the application flow to identify problem areas and measure support impact.

Elevate

Brad Tharp

Senior Director Of Operations