Case Study: Northwell Health achieves 80% cost reduction and 85% faster development with Acquia

Northwell Health Looks to Open Source Future with Drupal and Acquia, Improves Patient Experience

Northwell Health, the largest healthcare provider in New York State serving 1.8 million people across 21 hospitals, faced vendor lock‑in from multiple proprietary web platforms that limited customization, slowed feature delivery, and imposed per‑site licensing costs. They wanted a single, open source foundation to standardize sites, enable responsive modern features, and let internal teams move faster and retain control.

They selected Drupal and partnered with Acquia (plus design and migration agencies) to replatform on Acquia Cloud Enterprise, build internal Drupal expertise, and accelerate site launches. The move cut costs dramatically (about an 80% year‑over‑year reduction), slashed development time for enhancements by 85%, freed developers to build custom applications, and drove a 400% increase in appointment bookings and a 30% rise in site traffic.

Northwell Health

Emily Kagan

Associate Vice President, Digital Strategy