Case Study: Federal Emergency Management Agency (FEMA) achieves 93% faster site performance and a resilient, mobile-ready user experience with Acquia

FEMA’s New Digital Platform Designed for Dependability During Critical Times

The Federal Emergency Management Agency (FEMA) needed a more dependable, user-friendly FEMA.gov because the legacy site was slow, hard to navigate, inconsistent, not mobile-friendly, and frequently overloaded during traffic spikes—hampering the agency’s ability to deliver timely, critical information during emergencies.

FEMA rebuilt the site with an open-source Drupal platform led by Acquia (with Eye Street and Phase2), using the OpenPublic distribution, responsive design, cloud hosting, and Agile migration of thousands of pages (3,300+ reviewed and 17,000+ disaster pages migrated). The result: a 93% improvement in site performance, faster information retrieval (about one minute or less), improved accessibility and mobile support, scalable resilience for surge traffic, better citizen engagement, and a Drupal architecture DHS adopted to cut subsequent launch times from nine months to four.

Federal Emergency Management Agency