Case Study: DISH Network doubles campaign execution with Acqueon

How replacing Noble with Acqueon doubled campaign execution and supercharged Customer Satisfaction

DISH Network, a telecommunications provider serving about 19 million customers, needed to replace its outdated Noble outbound campaign management system. Its existing platform was slow, required ongoing middleware support, lacked true omnichannel capabilities for voice campaigns, and was headed toward a costly upgrade that would demand a new environment and significant reinvestment.

Acqueon implemented its Campaign Manager and Engagement Cloud within DISH’s existing Cisco Contact Center, allowing the company to modernize quickly without replacing its contact center. In under six months, Acqueon helped DISH double campaign execution, improve connect rates to 30%, raise customer satisfaction by 28%, boost appointment adherence by 32%, and reduce administrative workload with a 25% total efficiency improvement.

DISH Network