Case Study: a telecoms operator in France improves store conversion and staffing with Acorel people-counting sensors

Telecoms Operator in France boosts store analytics with Acorel over 15+ years

A leading telecoms operator in France faced significant challenges in managing the performance of its 450-store retail network. Without reliable visitor data, it struggled to objectively compare store performance, optimize staffing, make informed network positioning decisions, and align its supply chain with actual demand. To address this, the operator partnered with Acorel to gain accurate insights into customer footfall.

Acorel implemented its people-counting sensors and the FOCUS analytics platform across all 450 stores, deploying over 800 sensors. This solution provided the data needed to calculate the critical transformation rate between visitors and turnover, enabling optimized staffing, strategic network planning, and improved supply logistics. After more than 15 years of partnership, the telecoms operator reported complete operational satisfaction, achieving real-time network intelligence, consistent service improvement, and a best-in-class return on investment from Acorel.

Telecoms Operator in France