Case Study: Osborne Clarke achieves seamless global out-of-hours IT support with Acora

Osborne Clarke improves IT support resolution by 10% with Acora

Osborne Clarke, an international legal practice, faced challenges in providing consistent and sophisticated out-of-hours IT support to its global offices as the firm expanded. Their previous provider was not keeping pace with the firm's evolving IT needs. They selected Acora to provide a new, more responsive and proactive out-of-hours IT support service.

Acora implemented a seamless 365-day-a-year support service that mirrored the firm's daytime operations. Through a collaborative onboarding process and close partnership, Acora consistently outperformed agreed service level agreements. The solution provided critical support coverage for international offices and improved the overall resilience of Osborne Clarke's IT support model.

Osborne Clarke