Case Study: Kennedys achieves global IT support and business growth with Acora

Kennedys delivers 24/7 global IT support across 43 offices with Acora

Kennedys, a top UK law firm, faced challenges in maintaining a stable and high-performing global IT support system due to high staff turnover and difficulty recruiting skilled personnel. This resource challenge threatened their international growth goals, leading them to seek an external provider. They partnered with IT services vendor Acora to address these support issues.

Acora implemented a remote service desk solution, initially deploying analysts on-site to align with Kennedys' processes before moving support to their UK-based legal service centre. The vendor provided seamless around-the-clock support, which improved service availability for international staff and allowed for a more proactive approach to ticket resolution. The partnership with Acora gave Kennedys the confidence to focus on upcoming transformation projects, knowing their core IT support was stable and capable.

Kennedys