Case Study: HomeServe achieves instant document search with Acora

HomeServe makes over 100 million documents searchable in real time with Acora

Acora, through its group company Elastacloud, partnered with HomeServe, a multinational home emergency repairs company, to tackle a significant challenge. HomeServe's customer service and legal teams were hindered by a slow, manual process for locating and extracting information from over 100 million documents, which led to delayed customer responses and difficulty fulfilling legal requests.

The solution was a new Knowledge Platform powered by Azure Cognitive Search and Knowledge Miner, built and implemented in just 10 weeks. This provided HomeServe's teams with a sleek interface for instant, real-time document search using any customer detail and simplified processes like the Right to be Forgotten. As a result, Acora enabled information to be found in seconds instead of minutes, dramatically enhancing both operational efficiency and the customer experience.

HomeServe