Case Study: Pinnacle Chiropractic Health and Wellness Center achieves paperless, stress-free billing and increased collections with ACOM Health

Pinnacle Chiropractic Health and Wellness Center - Customer Case Study

Pinnacle Chiropractic Health and Wellness Center, a Cuyahoga Falls practice treating sports, work-related and chronic injuries and seeing about 230 patients per week, struggled with a confusing in-house billing process and purchased software that kept them buried in paperwork and forced Dr. Craig Banks to catch up on notes evenings and weekends. Seeking a paperless, more efficient system, Pinnacle chose ACOM Health’s Insurance Billing Services and its RAPID Doc EHR and RAPID Practice Management software (including RAPID notes).

ACOM Health implemented outsourced insurance billing and RAPID practice/EHR software, centralizing documents, simplifying patient notes and automating reporting. The change delivered a completely paperless practice, less stressful operations, easier tracking of office stats, faster access to records and higher collections — with claim payments collected within an average of 20 days — and has produced stable, improved office and billing performance over four years with continued referrals to ACOM Health.

Pinnacle Chiropractic Health and Wellness Center

Craig Banks

Pinnacle Chiropractic Health and Wellness Center