Case Study: Capps Chiropractic Clinic achieves dramatically increased insurance collections with ACOM Health

Capps Chiropractic Clinic - Customer Case Study

Capps Chiropractic Clinic, led by Dr. Capps in Roanoke, VA, struggled for years with an outdated in‑house billing system and a local billing service that left staff without access to reports, little transparency, frequent coding rejections, and no improvement in collections over 13 years. The practice turned to ACOM Health, adopting ACOM Health Insurance Billing Services along with RAPID Doc EHR and RAPID Practice Management software to address these issues.

ACOM Health implemented full insurance billing services and RAPID software, giving the clinic real‑time reports, transparent account tracking, and expert coding/billing support. As a result, collections increased by over 7% year‑over‑year—translating to tens of thousands of dollars—aged accounts were resolved, insurance coding rejections were eliminated, patient notes can be completed in two minutes or less, and office efficiency and staff stress levels improved.

Capps Chiropractic Clinic